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Do I need to return my free promotional item?
Got a sweet gift with your purchase but have to return some other items? If you fall beneath the promotion threshold after returning an item, you will need to return the freebies as well. Just make sure you select the promotional item when initiating your return at info@cotoopaxi.com.
If you’d like to keep the gift but fall below the threshold, we will either deduct the cost of the free item from your refund or have you pay for the items. You can opt for a refund via store credit to keep your free promotional items as well.
Why can’t I return a final sale item?
We want to be upfront that, as noted in several places during checkout, final sale items cannot be returned or exchanged. These deeply discounted items often sell out quickly and are discontinued once gone, which is why this policy is necessary. We truly appreciate your understanding and thank you for being a valued customer!
If you no longer want the final sale item you purchased, please check out our Trade-In program!
Where are your products made?
Our Impact work starts with how we operate. That means taking ethics into account during every phase of a product’s lifecycle—from its design to its manufacture and sale.
Please visit our Sustainable by Design page to learn more about our high standards, inspiring partners, and where they’re from.
How is the new Allpa different?
Introducing the Newly Redesigned Allpa!
We have just launched our redesigned Allpa with many new features and upgrades! Take a look at the information below to see all the ways that we have made this pack even more amazing!
If you love what you see and are ready to order, click this link to be directed to the New Allpa page: The All-New Allpa
How do I unsubscribe from your mailers, emails, and/or text messages?
Email: At the bottom of the latest email you received, you will see and ‘unsubscribe | manage preferences’ link. By clicking on unsubscribe, you will be able to check the box that will remove your email from all of our email messaging. Or you can simply opt into a less frequent cadence. If you aren’t seeing an unsubscribe button, you may need to click a button saying ‘View Full Message’ to find that link.
Text: Simply reply ‘STOP’ and send the message. You will no longer receive our text alerts.
Mailers: Please click here to be added to the list to unsubscribe from physical mailers
Thank you!
How can I find career opportunities within Cotopaxi?
Hey there! Interested in the current career opportunities within Cotopaxi?
Check out our job posting page here, to find out what jobs we currently have posted!
Have you already applied for a job and are wondering where you stand?
First and foremost, we appreciate your patience as our job postings are generally quite competitive, and our hiring managers are working through the lists in fine detail. Second, we know what it’s like to wonder and how time is of the essence, so we want to provide you with some context.
- If you have applied for a position and it’s still posted, that means the candidate pool is still building. If you don’t hear anything back after a few weeks, it’s safe to say the top candidates have been chosen. We’re sorry if there wasn’t any notification on your end of not moving on to the next phase.
- If you applied and interviewed for a job, but weren’t extended an offer and you would like feedback as to why: Our hiring teams simply do not have the bandwidth to make contact with each candidate on that level. We apologize for any inconvenience this may cause.
We do not provide our hiring managers’ contact information but, rest assured, our hiring teams will indeed make contact if your skills sets, background, and overall experience are on par with what they’re looking for. Keep an eye out for future openings and keep at it!
If you have any more questions, feel free to contact us. Thank you for your stoke and support!