Our Return Policy
We stand behind our products and our Guaranteed for Good™ promise. Our product is durable by design, but if there’s a problem with your gear we’ll do what we can to make things right.
Cotopaxi gladly accepts returns or exchanges within 60 days of purchase of both new Cotopaxi products and pre-loved products purchased through Cotopaxi Más Vida. To receive a refund, please make sure tags are still intact, and that items are unwashed and in excellent condition. You will also need an order number to initiate the return.
A $6 return shipping fee will be deducted from the refund total. For purchases made on info@cotoopaxi.com, you can also make a return at one of our retail stores and avoid the shipping fee. Más Vida products are not eligible for in-store returns, and must be processed online. Please be sure to bring your order confirmation or store receipt with you to initiate the return. Check here to find a store in your area.
Return Policy Exceptions
When it comes to international and U.S. territory purchases, sales are final and we can’t accept returns.
Items marked as “final sale” are ineligible for return or exchanges and Event Tickets are non-refundable.
Returns & Exchanges FAQs
Where is my refund?
Once your return has been delivered to us, it typically takes 1-7 days (up to 14 days during busier times) for your refund or store credit to be processed and sent to you. If you opted for store credit, a gift card code will be sent to you via email. If you chose a refund back to the original payment method, it can take up to 10 business days for those funds to show in your account once the refund has been processed.
Can I return an international order?
In regards to international and U.S. territory purchases, sales are final and we can’t accept returns. At this time, we are not able to ship to Afghanistan, Albania, Algeria, Ascension Island, Azerbaijan, Brazil, Caribbean Netherlands, India (Ladakh), Mexico (Oaxaca), Moldova, Morocco, New Zealand (Chatham Islands), Russia, South Sudan, Tristan da Cunha, or Tunisia.
Can I edit my order once it’s placed?
Once an order is placed, we are unable to make any edits or adjustments. If you placed an order in the last 12 hours and want to cancel, please contact us and we will do our best to get that order canceled and refunded, but can’t guarantee it. If we’re unable to cancel it in time and the order ships, you will need to initiate a return at returns.cotopaxi.com.
Can I return my Cotopaxi Más Vida product to a retail store?
Not at this time. Our Cotopaxi Más Vida product are warehoused and fulfilled at a different facility.